The A2A Group, in continuity with the continuous improvement process undertaken over several years, expressed the need to redesign the logic and tools for managing its Regulatory Framework, considering it an enabling and facilitating element for business.

IMC, in partnership with BIP, supported the Group in defining and implementing the Framework for the representation of Processes and Procedures.

The activity was carried out using a project approach organized in phases, during which functional requirements for the representation and governance of information were identified through thematic workshops. Using the ARIS platform (by Software AG), the process taxonomy, the representation methods for organizational structures, roles, and responsibilities, the application systems supporting activity execution, and the methods for representing process flows were defined. The processes for managing and governing information and procedures were defined and digitalized, both for the collaborative content creation phase and for the authorization phase for publishing procedures on the internal portal.

A2A’s Organization was thus able to begin feeding and updating informational content in digital mode, enabling all staff to consult processes through a dedicated portal, eliminating paper and all other forms of waste.